For over two decades, including over a dozen years as CFO, Carol Coughlin has been helping growing organizations (including non-profits) improve bottom-line profits, turning around troubled companies and preparing others for profitable mergers and acquisitions.

In the 80’s, Carol was Financial Manager and then Assistant Administrator at The Johns Hopkins Hospital. During her tenure she developed financial reporting by physician practice, including all sources of revenue and expenses. This information drove resource allocation and improved the overall financial picture of the combined departments significantly.

In the 80’s and 90’s, Carol was Director and then CFO of Johns Hopkins Health Plan, a not-for-profit managed care company. Over Carol’s tenure, the business grew from $35M to $300+M in revenue, and the bottom-line increased from a loss of $2.5M to a gain of $20M. Carol was responsible for all financial functions, Information Technology, Operations and Human Resources. During this time, she developed the financial infrastructure to support the growth of the business including an annual planning process which fostered accountability; a reporting structure to support smart decision making; a meaningful financial package including performance metrics; and key financial policies to ensure financial statement integrity. The Company was sold to The Prudential Insurance Companies in 1991. Carol assisted with integration activities.

In the late 90’s, Carol became CFO for Rush Prudential Health Plans in Chicago, a $450M joint venture of a mutual company and a hospital system. Carol was responsible for Accounting, Financial Planning and Analysis and Underwriting. During Carol’s tenure the bottom-line increased from a loss of $23M to a gain of $12M over a four year period. After a successful turnaround, Carol assisted the CEO in the negotiation, due diligence and post-sale integration activities for the new company. The company was successfully sold to Wellpoint in 2000.

In 2000, Carol became CFO for Harmony Health Plan, a privately-held, venture–capital-funded Medicaid Health Plan based in Chicago. Carol was responsible for Accounting, Finance, Medical Economics, Information Technology, Operations, Business Development and M&A. During Carol’s tenure the company’s service area grew from one city to three regions in two states. Revenue grew from $30M to $100M. Carol created a Medical Economics function responsible for trend analysis, medical utilization, provider contracting and reporting; established an accountability culture with the annual planning process; developed the strategic plan and competitive analysis; and worked on the deal team to market and sell the company. The company was successfully sold to Wellcare in 2004.

In 2004, Carol became CFO for a Baltimore based $45M portfolio of healthcare companies, including an institutional pharmacy. Carol assisted the CEO in the turnaround of the company including the sale of two businesses unrelated to the core company. During her tenure she developed a budget and planning process that improved accountability, including key performance indicators and measurements; established a tighter financial close process and led the project team for implementation of Medicare D.

Carol is a magna cum laude, beta gamma sigma, alpha sigma nu graduate from Loyola College in Baltimore with a Masters in Business Administration; she also holds a BS in Business/Accounting from Towson University and is a Certified Public Accountant.